SHIP OUT GUARANTEE – We guarantee that the in-stock portion of your order will ship out on the day displayed during checkout. If we don't ship out your order on time, just let us know and the order will ship for free – we will refund your shipping charges.
NOTE: If you order more than one part, or several of the same part, be sure to check the stock status for all parts. Charges still apply for parts identified as out of stock at the time of order placement. We consider an order shipped out once the shipping carrier takes possession of the package, even though the shipping carrier may not show possession until 4:00 p.m. ET the following business day. Also, the word "today" in the ship out guarantee refers to the day in the Eastern Time zone. For example, 9:01 PM Pacific Time on a Wednesday will be Thursday in the Eastern Time zone.
Stock Status: We stock more than 95% of the parts and accessories ordered on a typical day. If the part you need is not in stock, we will display an estimated ship date. We gather information from suppliers, manufacturers, and shipping companies, and then factor in any additional processing time in order to provide a good estimate. We will keep you informed by email if the stock status or estimated ship date changes significantly.
When We Ship Your In-Stock Items: Orders placed by 8:00 p.m. ET Monday through Friday will ship out the same day. Orders placed after 8:00 p.m. ET on Friday or anytime on Saturday or Sunday, will ship out on Monday. (Note: orders will not ship on holidays designated by RepairClinic or by Purolator. You can call us, use live chat, or call Purolator at 1-888-744-7123 for holiday shipping information.)
How We Ship Your In-Stock Items:
Purolator is RepairClinic's carrier for orders shipping to Canada. When your order is ready for shipping, we will send you a shipping confirmation email with a Purolator tracking number.
Within one business day, Purolator will pick up your order. At that time, you'll be able to track your order on the Purolator website using the tracking number provided in the shipping confirmation email.
Out of stock items follow the same procedure once the items are available to ship.
PUROPOST ECONOMY SHIPPING OPTION – To help keep costs down, Purolator partners with Canada Post to deliver packages.
If your order is shipping via PuroPost, Purolator will deliver your order to Canada Post for delivery to your specified address. An estimated delivery date range will be shown at order placement.
SHIPPING TO P.O. BOXES – We can ship to P.O. boxes, depending on the destination and items on your order.
The following Canada Post policies apply:
INTERNATIONAL FEE: An additional processing fee will be charged for all shipments to Canada. Additional fees may also apply for shipping to remote areas. Any charges will be disclosed to you at the time of checkout.
OVERSIZED ITEMS: Some oversized items may require an additional fee. This information will be available at checkout.
When Stuff Happens (Force Majeure): Sometimes there is a weather delay, a vehicle breaks down, power goes out somewhere or there is some other unforeseen circumstance outside our reasonable control that prevents your package getting to you on time. These things are often referred to as "acts of God." In those cases, we will work with you and the shipping carrier to be sure you get your package as soon as possible. However, our normal shipping and delivery guarantees do not apply to these situations.
