Canada Customer Service

US Customer Service

Order Information

CREDIT CARD CHARGES – We will charge your credit card only when your order ships. If your order requires more than one shipment, we will charge your card separately for each shipment. You will only pay one shipping charge regardless of how many shipments are required to complete your order.

DEBIT CARD CHARGES – When you place your order online, your bank may allocate the total order amount from your account and hold it in reserve for up to a week, or until your order ships. During this time you may not have access to those funds. If you need access to the money in the account that your debit card draws from, use a credit card instead.

PAYMENT OPTIONS – We accept Visa, MasterCard, American Express, Discover and MC DinersClub, PayPal, Checks & Money Orders. (See note about the use of debit cards).

See our Terms of Sale for additional information related to your order.

Shipping Policy

SHIP OUT GUARANTEE – We guarantee that the in-stock portion of your order will ship out on the day displayed during checkout. If we don't ship out your order on time, just let us know and the order will ship for free – we will refund your shipping charges.

NOTE: If you order more than one part, or several of the same part, be sure to check the stock status for all parts. Charges still apply for parts identified as out of stock at the time of order placement. We consider an order shipped out once the shipping carrier takes possession of the package, even though the shipping carrier may not show possession until 4:00 p.m. ET the following business day. Also, the word "today" in the ship out guarantee refers to the day in the Eastern Time zone. For example, 9:01 PM Pacific Time on a Wednesday will be Thursday in the Eastern Time zone.

Stock Status: We stock more than 95% of the parts and accessories ordered on a typical day. If the part you need is not in stock, we will display an estimated ship date. We gather information from suppliers, manufacturers, and shipping companies, and then factor in any additional processing time in order to provide a good estimate. We will keep you informed by email if the stock status or estimated ship date changes significantly.

When We Ship Your In-Stock Items: Orders placed by 8:00 p.m. ET Monday through Friday will ship out the same day. Orders placed after 8:00 p.m. ET on Friday or anytime on Saturday or Sunday, will ship out on Monday. (Note: orders will not ship on holidays designated by RepairClinic or by Purolator. You can call us, use live chat, or call Purolator at 1-888-744-7123 for holiday shipping information.)

How We Ship Your In-Stock Items:

Purolator is RepairClinic's carrier for orders shipping to Canada. When your order is ready for shipping, we will send you a shipping confirmation email with a Purolator tracking number.

Within one business day, Purolator will pick up your order. At that time, you'll be able to track your order on the Purolator website using the tracking number provided in the shipping confirmation email.

Out of stock items follow the same procedure once the items are available to ship.

PUROPOST ECONOMY SHIPPING OPTION – To help keep costs down, Purolator partners with Canada Post to deliver packages.

If your order is shipping via PuroPost, Purolator will deliver your order to Canada Post for delivery to your specified address. An estimated delivery date range will be shown at order placement.

SHIPPING TO P.O. BOXES – We can ship to P.O. boxes, depending on the destination and items on your order.

The following Canada Post policies apply:

  • We cannot ship hazmat items to P.O. boxes
  • We cannot ship oversized items to P.O. boxes. Items are considered oversized if they exceed the following sizes: Two meters (78.74 inches) in length or three meters (118.11 inches) in length and girth or more than 30 kilograms (66 lbs)
  • We cannot ship on some national, provincial and territorial holidays. Inquiries about holiday shipping can be directed to us by phone or Live Chat or to Purolator at 1-888-744-7123. Orders will ship the next business day following these holidays.

INTERNATIONAL FEE: An additional processing fee will be charged for all shipments to Canada. Additional fees may also apply for shipping to remote areas. Any charges will be disclosed to you at the time of checkout.

OVERSIZED ITEMS: Some oversized items may require an additional fee. This information will be available at checkout.

When Stuff Happens (Force Majeure): Sometimes there is a weather delay, a vehicle breaks down, power goes out somewhere or there is some other unforeseen circumstance outside our reasonable control that prevents your package getting to you on time. These things are often referred to as "acts of God." In those cases, we will work with you and the shipping carrier to be sure you get your package as soon as possible. However, our normal shipping and delivery guarantees do not apply to these situations.

Return Policy

You may return any part or product for any reason within 30 days of placing your order. See the chart below for details on what must be included with your return.

Abuse of Return Policy: RepairClinic.com reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

Special Handling of Certain Materials: If the Product you are returning contains any combustible or otherwise hazardous materials, please contact your shipping carrier for instructions on how to safely package and ship that product. You are responsible for compliance with all laws and regulations regarding the proper handling, packing, and shipment of combustible materials, hazardous materials, fragile materials, materials that may leak, or anything that may cause environmental or physical harm.

Return Procedure


  1. Place the original packing slip in the package or make your own, including:
    1. Name
    2. Address
    3. Telephone number
    4. Order number
    5. Model and serial number of equipment
    6. Country of origin for each item returned*
    7. Reason for return
  2. Pack your return securely in the original packaging or your own packaging.
  3. Complete the return-address label printed on the packing slip. Please be sure to mark the reason for your return. If you make your own return slip, please be sure to include all necessary information. Tape the return slip securely to the package.
  4. We will email you when we have received and processed your return. Note that returns from Canada must clear U.S. Customs and may take a week or longer to reach us.

* You must include the country of origin of EACH item with your return. You can get this information from:

  1. The original packing slip sent with the order
  2. The order confirmation email
  3. "My Account" on our website
  4. Our customer service 1-800-269-2609
  5. Our website Live Chat service

Ship To:

RepairClinic, LLC
Attn: Returns
c/o Purolator
1151 Martin Grove
Etobicoke, ON M9W 4W7

REFUNDS: When we've received and processed the return, we will credit your card for the amount you paid for the item(s), plus any applicable sales tax. Returns are normally processed within a few days; however, your bank may not release the funds back to you for two weeks or longer depending on their policies.

Return shipping costs: You are responsible for return shipping costs. Shipping costs are not covered by our return policy. We will not refund the shipping or other surcharges you paid or any shipping charges you may incur in returning the item(s) to us.

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